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|Key Trends for Software User Assistance - Mark Your Calendars!|
User assistance is much more than “Help.” It encompasses a wide range of skills and technologies that are combined to improve the software user’s experience.
As Technical Communicators, we contribute through wizards, tutorials, and web-based training. We develop and populate knowledge bases and content management systems. Many of us are now embedding helpful content directly into the user interface. Printed manuals and their PDF equivalents are still an important element of our documentation sets. We are also involved with usability testing, localization, testing, quality assurance, and branding.
This presentation provides a cutting-edge overview of the latest trends in software user assistance, defines the key terminology, highlights the most important technologies, and offers predictions on future directions of our field.
|When and Where|
Tuesday, August 13, 4:30-5:30 MST
For over twenty-five years, Joe has been providing training, contracting and consulting services for the software industry. He specializes in helping your software development effort through crafted communication. Joe recently published the book, Developing User Assistance for Mobile Apps. He also teaches courses for Bellevue College, the University of California, and the University of Washington.
|Cost and Registration|
Chapter Members and Students: Free
Register by August 12th on the Metro Phoenix Technical Communicators Meetup site.
Meeting ID will be provided after you register.
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